Refund Policy for Digital Products

Effective Date: 01-May-2024
Last Updated: 01-Aug-2025

This Refund Policy applies to all digital products sold by XMEDIA, a division of Thalos Capital Corporation ("XMEDIA247," "we," "us," or "our") through our websites, including www.xmedia247.com, and affiliated storefronts such as Gumroad.

All Digital Product Sales Are Final

Due to the nature of instant-access digital content, all purchases of downloadable products are final and non-refundable.

We do not issue refunds or accept cancellations for:

  • Prompt toolkits and swipe files

  • Strategy playbooks or frameworks

  • PDF guides and templates

  • AI product bundles or libraries

  • Any digital asset delivered through Gumroad or direct checkout

Once access to the product has been granted or the download link has been delivered, the transaction is considered complete.

Technical Issue Resolution (Support Guarantee)

If you experience a technical issue—such as:

  • Download errors

  • Inaccessible files

  • Corrupt delivery links

...please contact us at support@xmedia247.com within 7 days of purchase. We will make every reasonable effort to resolve the issue, including re-sending access or replacing corrupted files.

We reserve the right to offer a replacement or store credit at our discretion. Refunds will only be considered in rare, exceptional circumstances, such as:

  • Duplicate payment

  • Verified download failure with no access record

Gumroad Orders

For purchases made via Gumroad, the same refund terms apply. Gumroad acts solely as a payment processor and digital delivery platform. Refund decisions for products purchased through Gumroad are determined solely by XMEDIA / Thalos Capital, not Gumroad.

We recommend reviewing product descriptions carefully before completing your purchase.

Pre-Purchase Agreement

By completing a purchase, you acknowledge and agree that:

  • You are buying a digital product, not a physical good or subscription.

  • You are granted a non-transferable, non-refundable license for personal or business use only.

  • You waive any statutory refund rights that may not apply to digital downloads once accessed.

  • You accept our terms, even when purchasing via third-party platforms like Gumroad.

Questions or Concerns?

Please contact us at support@xmedia247.com with any pre-purchase questions or if you experience technical access issues.